Rugby Web Design Limited - FAQ's

FAQs about website design

Helpful answers to common questions

This page brings together the questions I’m asked most often about Webflow, pricing, timelines and the way I work.

My aim is to give you clear, honest information so you can feel confident about your project, long before we speak. If you can’t find the answer you're looking for, you’re always welcome to get in touch.

Costs and Timings

What happens if our content or feedback is delayed?

It happens, so please just let me know as early as you can. We'll review where things are and agree the next steps, although your original launch date may need to move. If a project stalls for a long time for reasons outside my control, the interim payment may apply, and the payment stages are explained on my website pricing guide and calculator page.

When could you start, and how long would our website take?

It depends on my availability and how ready your content is, but most straightforward websites take around two to four weeks. Larger or more complex projects take longer, and I'll give you a realistic timescale once I've seen the scope. If you have a deadline in mind, get in touch early and let me know.

How accurate is the website cost calculator?

It gives you a realistic starting figure based on the options you choose, including pages, content support, CMS and SEO. It can't allow for every integration or unusual requirement, so I'll always confirm the final scope and cost in a written quotation once we've talked. My website design process shows how we get from first ideas to an agreed brief.

When are payments due?

I keep it simple: 50% before we start, and the balance once your website is finished and ready to launch, before it goes live or is transferred to you. Invoices are due within seven days. If a project stalls for reasons outside my control, I may invoice a further 25% after two months, which comes off the final balance. Everything's set out in my terms and conditions.

What will we pay each year after the first year?

Your annual Webflow hosting, which depends on whether your site needs a Basic, CMS or Ecommerce plan. Domain renewals, optional support and any third-party services are separate. My website pricing guide and calculator shows the current hosting options, and your quotation sets out the ongoing costs clearly.

What could lead to additional charges?

Extra pages, new features, additional content work, integrations, licensed images or changes to the agreed brief can all add to the cost, as can third-party subscriptions. The important thing is that there are no surprises: I'll always discuss and price any changes before doing the work. My terms and conditions explain the details.

Are these fixed packages, and what exactly is included?

They're examples rather than fixed packages. Each includes design, build and first-year hosting, while the content, SEO and CMS allowances vary. The blog example includes setting up the blog and adding three posts you supply, rather than writing three new articles. Your quotation confirms exactly what's included, and my website design process shows how we agree the scope.

How much should I budget for a website like ours?

My website pricing guide and calculator is the best place to start. You can compare example projects and adjust the pages, content support, SEO, CMS features and hosting to suit you. It gives you an indicative price with VAT shown separately, and I'll confirm everything in a written quotation before any work begins.

Working Together

Can the whole project be managed remotely?

Yes, easily. Calls, video meetings, email and screen-sharing mean we can do everything without meeting in person, although I'm always happy to meet locally. One main point of contact on your side keeps things moving nicely. My website design process shows what's involved at each stage.

How are changes to the brief handled?

Just let me know what you'd like to change, ideally in writing, and I'll explain any effect on scope, timing and cost. We'll agree it before any extra work starts, which keeps new requests separate from the refinements already included. My terms and conditions explain how changes are handled.

What should we prepare before the project starts?

Anything you already have is useful: your current website, logo and brand assets, information about your services, examples of good enquiries and any content or images. It also helps to know about required features, deadlines and the problems you'd like to solve. Don't worry about having every answer, though. The contact page is the easiest place to start.

How much time will you need from us?

Mainly your knowledge of the business, a few decisions along the way and timely feedback at agreed points. You may also need to supply or approve content, images and account access. Having one main contact who gathers everyone's feedback makes a big difference. How much input you'll need depends on the content support you choose in my website pricing guide and calculator.

Can you build a website from designs supplied by our agency?

Yes, it's something I do regularly. I provide white-label Webflow development for creative and brand agencies and work from supplied designs, including Figma files. We'll agree responsive behaviour, interactions, CMS needs and who supplies what before the build begins. Just get in touch with your brief.

What happens after I make an enquiry?

I'll read through what you've sent and come back to you with any questions. Then we'll talk about your goals, the likely scope, budget and timing, and agree the next step together. You don't need a finished brief to get started. My website design process explains what happens if we decide to work together.

Do I have to pay for a Strategy Session before we can talk?

No. We can start with a free, no-obligation chat about your business and what you need. The paid Website Strategy Session is there if you'd like a detailed review and written action plan before deciding what to do, but it's never a compulsory step before getting a quote.

Will I deal directly with the person designing my website?

Yes. You'll work directly with me, Graham Barr, from our first conversation through design, build and handover. No account managers, no passing you around. You can find out a bit more about me on my About page.

Webflow and Editing

What is Webflow?

Webflow is the platform I use to design, build and host custom websites. It brings design, hosting and content management together in one place, so your team can easily update text, images and CMS content while the design stays protected. Here's more on how I use it for Webflow website design and development.

Can I move the website to WordPress, Wix or another host later?

Not directly. A Webflow site can't be converted into a working WordPress, Wix or Squarespace site, so moving would mean rebuilding it on the new platform. Webflow can export static code, but that leaves the CMS and hosting features behind. If that flexibility matters to you, it's worth talking about before we start your Webflow website design and development.

Could another Webflow designer take over, or could I have my own account?

Yes, either is possible. Once any outstanding invoices are settled, I can transfer your project to your own Webflow account or another designer's workspace. We'll just check hosting, permissions and any licences first. My terms and conditions explain how transfers work.

Who owns the website, content and accounts?

Your content is always yours. Once the project is paid in full, the final design and project-specific work belong to you too. Webflow itself, third-party assets and my own reusable tools have their own licences, and who controls the hosting account is a separate choice. My terms and conditions set it all out clearly.

Can several people or an external marketing partner edit the website?

Yes. Webflow lets several people work on your site with different levels of access, including an outside marketing agency. We'll agree who needs access and what they'll manage, as seats and costs depend on your plan. It's also worth agreeing who publishes, so nobody's changes go live by accident. Just get in touch before adding anyone new.

Can we create new pages ourselves?

It depends on your editing role and how the site was built. Updating content and building new page layouts are different jobs, but Webflow's Marketer role makes it possible to create new pages from the sections already designed for your site. If that's something you need, get in touch and we'll find the right setup.

Is training included when the website is handed over?

Yes. At handover I'll show you how everything works, so you're confident updating your content and CMS. If your team needs a refresher or extra training later on, that's easily arranged. My website design process shows where handover fits.

What can our team update without asking a developer?

Quite a lot. Depending on how your site is set up, your team can update everyday text and images and manage CMS content such as news, projects or team profiles. Bigger structural changes or new features may still need me, which keeps the design consistent. If there's something specific you'd like to manage yourself, just get in touch.

Design, Branding and Content

Can you work with our existing branding rather than creating a new identity?

Yes, absolutely. A new website can be far clearer and easier to use while keeping the branding your customers already recognise. I'll review what you have and flag anything that needs tidying up, with any extra design work agreed separately. Here's more on my Webflow website design and development.

Can you help with branding or graphic design as well as the website?

For smaller jobs, yes. I'm happy to help with a simple logo, icons or supporting graphics. For a full brand identity, I'd usually recommend a branding specialist and I'm happy to work alongside them. Either way, we'll agree who's doing what before we start, so just get in touch with what you already have.

What happens if the first design does not feel right?

That's exactly why we review designs early. We'll talk through what isn't working and relate it back to the brief, your customers and the direction we agreed, and I'll refine it from there. If the brief itself changes, that may need a revised quote, but I'll always tell you first. My terms and conditions explain the difference.

Will the website work well on phones and be accessible?

Yes. Every website I build is designed for phones, tablets and desktops, with readable text, clear navigation, sensible headings, good contrast and easy-to-use forms. If you need a formal accessibility audit or a specific standard verified, let me know at the start so it's included. Accessibility is built into every stage of my website design process.

Who supplies photographs, logos and other images?

Either of us. You're welcome to supply your logo, brand assets and photos, and I can help fill any gaps or source suitable images. Photography, stock images and extra graphics can add to the cost, and anything supplied needs to be properly licensed. My terms and conditions explain who's responsible for what.

Do we have to write all the website content ourselves?

No. You can supply finished content, send me drafts to polish or have me write everything from scratch. I'll still need your knowledge and approval to make sure it's accurate. Your quotation confirms what's included, and my website pricing guide and calculator lets you compare the content options.

Can you help us decide which pages we need?

Yes. We'll look at your services, your audiences and the questions people ask, then plan a structure that makes everything easy to find. A smaller business might need just a few pages, while others benefit from separate service pages or CMS content. It's all part of my website design process.

Will my website be designed for my business or adapted from a template?

Designed for your business. I start from a blank canvas and design around your content, your customers and what you want the website to achieve. Your existing branding guides the look, and familiar layouts keep it easy to use, but nothing comes from an off-the-shelf theme. You can see the range in my website portfolio.

Launch and Support

What support is available after launch, and how is it charged?

I'm here for updates, technical questions, improvements and further Webflow development whenever you need them, and you can manage everyday content yourself. There's no compulsory monthly contract. Extra work is charged at my hourly rate, which you'll find in my terms and conditions, and I always agree the likely cost before starting.

What should I do if I accidentally change or remove something?

Don't panic, and try not to make any more changes. Just tell me which page or item was affected and what happened, and I'll work out the best way to put it right, whether that's a quick fix or restoring a backup. Restoring an older version can undo other work, so it's best handled carefully. Please get in touch rather than trying to fix it alone.

What happens after the website goes live?

I'll hand everything over, show you how your website is organised and make sure you're comfortable with everyday editing. After that, I'm here for updates, improvements and further development whenever you need them, while your hosting simply continues on its agreed terms. My guide to editing your website covers the day-to-day.

How will you protect our existing Google visibility and email at launch?

Carefully. Before launch, I review your existing pages and URLs, set up the redirects needed and check the domain arrangements, so you don't lose the visibility you've built up. Email needs coordinating too, although I don't set up or move email myself. A Website Strategy Session is a good way to plan all this before a rebuild.

Do you guarantee rankings, traffic or appearances in AI answers?

No, and I'd be a little wary of anyone who does. Google and the AI platforms decide what they show, and your market, competitors and reputation all play a part. What I can promise is honesty: I'll explain what I'm doing, why it matters and how we'll measure progress. If an audit has left you worried, a Website Strategy Session is a good way to work out which findings actually matter.

What marketing might we still need after the website launches?

A new website gives your marketing a strong base, but people still need a reason to visit. Depending on your market, that might mean referrals, helpful articles, your Google Business Profile, social media, email or paid advertising. We'll talk about where the website fits during my website design process and agree what's included.

What search optimisation is included in a website build?

Every website I build includes Standard SEO foundations, such as page titles, descriptions and basic business information. The Premium SEO & AI Search upgrade adds more detailed structured data and AI search work. Your quotation lists exactly what's included, and you can compare both options in my website pricing guide and calculator.

Testimonials

What clients say

Every Google review has been five stars. Here's what clients say about working together.

Google 5-star Reviews

"Graham helped me set up my website for my new business. Not only is he talented but he was conscientious and really brought into my business, ideas and made it come alive with the final result!! I was so pleased with the website he created for me. So much more TLC given than large commercial company's, quick turnaround, good value for money and an all round nice guy. Made the whole journey seamless and enjoyable."

Google 5-star Reviews

"Brilliant work by Graham at Rugby Web Design on my new website. Graham is proactive in suggesting improvements that make a real difference, and the site is simple for me to update whenever I need. His knowledge and expertise is extensive and has given me exactly what I needed and more. I highly recommend, 5 stars, awesome! Thanks again for everything."

Amplify

Alex Beeston

Amplify
Google 5-star Reviews

This was the first time I've gone through the process of building a website, so it was a learning curve. Graham was brilliant throughout the process. He was easy to deal with, very quick to respond and most importantly, had great suggestions to develop the content and layout of everything, as well as optimise for searches, in a way that really works well. I'm delighted with the result - Highly recommended!

Bruce O'Neil

Bruce O'Neil

Bruce O'Neil
Google 5-star Reviews

"Absolutely fantastic. My old holiday property website was outdated and did not support modern devices. Graham set to work to build a new site that totally suited my needs, coming up with an amazing, innovative prototype. I loved his ideas and he really knows how to highlight and sell the property in the best possible way. The end product is fantastic. I simply cannot recommend Graham highly enough."

Google 5-star Reviews

"Graham is extremely friendly, professional and helpful. His service was completed in good time and to a standard I'm really pleased with. Graham was also happy to give me his own personal advice to benefit my website, which I really appreciated. I wouldn't hesitate to recommend Rugby Web Design!"

Google 5-star Reviews

"I recently worked with Graham to create my new website and I have been so impressed! Graham has been really attentive, responsive and proactive in creating a new site that is SO much better than my previous one. I would highly recommend Graham for his attention to detail, friendliness and above all – quality of end product!"

Google 5-star Reviews

"Graham was the successful party in our tender process because he clearly took time to understand our brief and needs. We are exceedingly pleased with the results of our collaboration and have gained greater confidence in our web presence. We would have no hesitation in recommending Rugby Web Design be included in any tender list."

Oil & Gas Advisors

Zac Phillips

Oil & Gas Advisors
Google 5-star Reviews

Graham was fantastic to work with from start to finish. He was highly responsive, creative, and gave excellent support throughout the entire process of building our websites. He took the time to understand our business, offered smart suggestions that genuinely improved the final product, and was patient with every round of changes. The end result looks clean, modern, and professional. I’d highly recommend Graham to anyone looking to build a website!

Remote Ops Group

Jansen Griggs

Remote Ops Group
Google 5-star Reviews

"Graham has been nothing but helpful from start to finish.  I made multiple attempts with well known DIY website builders, but in the end sought professional help, and I'm glad I did! Graham asked all the right questions to help me understand exactly what I needed. I'm blown away by the quality and clean look of my new website. The follow up support has also been invaluable."

Mini Rovers

Simon Cort

Mini Rovers
Google 5-star Reviews

Graham was fantastic in setting up our website, he got the whole vibe and image we were looking for nailed down! Cannot recommend him enough!

InvenireX

Josie Todd

InvenireX
Google 5-star Reviews

"I wanted to work with someone who would be responsive to my needs, listen but also offer good sensible advice and be a partner for my business going forward. Graham scores very highly on every count and has been a great person to work with. I've absolutely no hesitation in recommending Graham to anyone who is looking for a decent website - you won't be disappointed!"

Google 5-star Reviews

"I used Rugby Web Design to create a new website for my full-time corporate events band. I am so incredibly happy with the website and after the short training session have discovered how easy it is to manage the content. I highly recommend Graham to anyone looking for a new website."

Google 5-star Reviews

"I thoroughly recommend Graham, he is so friendly and helpful, it doesn't matter how little you know he explains things clearly and puts you at ease. Graham responds to questions very quickly and makes the whole process very efficient. I have had so many compliments on my website already!"

Blossom Cottage Beauty

Amanda Reynolds

Blossom Cottage Beauty