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Terms & Conditions

1. Terms & Conditions

  1. Terms & Conditions between 'Rugby Web Design Limited' and 'the Client' are described here.
  2. Please read these terms and conditions carefully. Any purchase or use of service implies that the Client has read and accepted these terms and conditions. 

2. Pricing

  1. Quotations are valid for three months from the date of issue. 
  2. Whilst Rugby Web Design Limited will always aim to invoice based on the estimated quote, sometimes the price of the final invoice may differ from the quote. This is because it is commonplace for clients to make changes to the original brief, or request additional features during the build process. All requests for additional work or changes to the quoted specifications must be supplied in writing (for example, by email).
  3. An allowance for in-person meetings, video calls or phone calls is accounted for in the quotation. If additional meetings are required, an additional charge may be made.
  4. If the Client requires a fixed price, full project specifications will be required. This will require all website content to be provided and the design and functionality fully specified.
  5. Occasionally Rugby Web Design Limited may be asked to liaise with a third party on the Client's behalf (such as an old hosting company or domain registrar). If a third party requests payments, any costs incurred will be added to the final invoice.
  6. Additional works carried out after the initial build will be chargeable at a rate of £35 per hour* (minimum 30-minute charge).
    *Effective 1st April 2022

3. Payment Stages

  1. Before work commences, and for the avoidance of doubt, Rugby Web Design Limited will request acceptance of the quote and acceptance of these terms, together with the company name, address and contact details. (See the form below).
  2. A deposit of 25% of the quote is required prior to commencement of any work. 
  3. The remaining 75% of the quote, (plus any additional fees incurred during the build) will be required prior to the website being published on the domain. Similarly, full payment is required before master artwork files are supplied or a website project is transferred to the client's control.
  4. Should a project build extend longer than planned, (eg: longer than 1 month) Rugby Web Design Limited reserves the right to issue interim invoices. Typically, interim invoices will be a further 25% payment.
  5. Ongoing website hosting is payable yearly in advance. 30 days notice is required prior to the anniversary date to cancel a hosting plan.
  6. No refunds can be given if a hosting plan is cancelled mid-term.

4. Payment

  1. Invoices will be sent via email which will include electronic fund transfer details. Rugby Web Design Limited does not accept cash, cheques or card payments.
  2. All invoices should be settled within 7 days of the invoice unless otherwise agreed.
  3. Late payment of invoices will result in the suspension of service.  This could mean that the Client's website and/or email service stops working.
  4. Non-payment of invoices will be pursued rigorously. Interest may be added and any legal fees or costs will become payable.

5. The build process

  1. At all stages of a website build, the Client will be provided with the opportunity to see the website taking shape and provide feedback and request changes.
  2. Upon acceptance of the finished design (and payment of the final balance) any additional work will become chargeable and no longer form part of the original quotation. 
  3. Additional works carried out after the initial build will be chargeable at a rate of £35 per hour (minimum 30-minute charge).

6. Intellectual property rights

  1. All written content supplied must be original work. Clients must not copy/paste from other websites, this could have serious consequences involving IP Lawyers. Further, search engines such as Google severely punishes copied content, their automated algorithms can detect copied work, which could result in a website being removed from search results.
  2. Images must fall into one of the following categories.

    They have been taken by the Client, or the Client will have obtained express permission from the image owner.

    They must be a licenced (paid) image from a service such as Shutterstock.

    They must have been sourced from a Royalty-Free Image website.

    It is becoming increasingly common for IP Lawyers to use 'Reverse Image Searches' to find websites using copyrighted images unlawfully. They will aggressively pursue copyright infringements and will claim several thousand pounds for each image violation.
  3. Rugby Web Design Limited reserves the right to refuse to use content supplied if it is thought that it may infringe a third parties copyright.
  4. Rugby Web Design Limited reserves the right to claim authorship of all designs for which we have been responsible and to reproduce any works in a reasonable way for our own marketing purposes.

7. Indemnity

  1. The Client agrees to indemnify and hold Rugby Web Design Limited harmless from any claims resulting from the use of our service that damages the Client or a third party.

8. Liability

  1. Rugby Web Design Limited excludes itself from all and any liability from:
    - Loss or damage caused by any inaccuracy
    - Loss or damage caused by omission
    - Loss or damage caused by delay or error

9. Domain Names

  1. Domain names which are purchased on the Client's behalf will periodically require renewal. An administration charge of £10 is made for periodical domain management on the Client's behalf.
  2. The Client can request the domain to be unlocked for transfer to their own registrar account at any time, providing their Rugby Web Design account is paid up-to-date.

10. Transfer of a Webflow Project

  1. A Webflow website project can be transferred to another Webflow account. For example, a client's own Webflow account, or an account belonging to another Webflow developer.
  2. Transfer of a project to another Webflow account will only take place once any outstanding payments have been settled.
  3. If transferred to another account, Rugby Web Design Limited can no longer manage the website, unless provided with the new Webflow account login details.
  4. If transferred to another account, any period of hosting left will be lost. A new hosting plan will need to be purchased at the new Webflow account.
  5. Further, certain elements, such as form data and custom code will be stripped during the transfer process. The stripping of data is performed by Webflow, Rugby Web Design Limited has no control over this process.
  6. It is not possible to transfer a Webflow project to another platform (for example Wix or Squarespace).

11. Website Browsers

  1. Rugby Web Design Limited websites are designed and tested to function on all modern browsers (Chrome, Firefox, Edge and Safari).  It cannot be guaranteed that a Client's website will always work correctly on every device, particularly if a visitor is viewing on older browsers. (EG: Internet Explorer, which was discontinued and has been superseded by Microsoft Edge).
  2. Rugby Web Design Limited does not accept responsibility if a website stops displaying correctly at a date later than when the website was published.  Browsers are constantly updating, and there may come a time when a Client's website requires work to address display issues on new versions of a particular browser. Any such work will be chargeable. 

12. General

  1. These Terms and Conditions supersede all previous representations, understandings or agreements.
  2. The acceptance in the form below, or any purchase, or use of service implies that the Client has read and accepted these terms and conditions. 

Acceptance of Terms & Conditions


Thank you. Your written acceptance of the T&C's has been received.
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