Rugby Web Design Limited Terms & Conditions

Last updated: 1st July 2026
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By accepting a quotation, purchasing, or using our services, you agree to be bound by these Terms.

In these Terms:

“Client” means the person, business, organisation or company purchasing services from Rugby Web Design Limited.

“Consumer” means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.

“Business Client” means a client acting in the course of a trade, business, craft or profession.

“Services” means the website design, development, hosting, support, consultancy, SEO, schema, content, maintenance or related services supplied by Rugby Web Design Limited.

“Website” means the website, web page, Webflow project or other digital deliverable created as part of the Services.

“Content” means all text, images, video, branding, logos, documents, data, materials and other information supplied by the Client.

“Third-Party Services” means any external platform, software, plugin, integration, hosting provider, domain registrar, analytics tool, payment provider, email marketing system or other third-party service used in connection with the Website.

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‍1. Governing Law & Jurisdiction

1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
2. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the services provided.

2. General and Entire Agreement

1. These Terms, together with any agreed quotation, proposal, invoice or written scope of work, form the entire agreement between Rugby Web Design Limited and the Client.
2. These Terms supersede all prior agreements, representations, discussions, proposals or understandings, whether written or oral, relating to the Services.
3. The Client confirms that they have not relied on any statement, promise, representation or assurance that is not set out in these Terms, the agreed quotation, proposal, invoice or written scope of work.
4. Nothing in this Clause excludes or limits liability for fraud or fraudulent misrepresentation.
5. By accepting a quotation, paying an invoice, instructing us to begin work, or using our Services, the Client confirms that they have read, understood and agreed to these Terms.

3. Pricing & Quotations

1. Quotations are valid for 60 days from the date of issue, provided the first staged invoice is issued within this period.
2. While Rugby Web Design Limited will always aim to invoice in line with the agreed quotation, the final invoice price may differ if:
   a. the original brief is changed; or
   b. additional features, functionality, or services are requested during the build process.
3. All requests for additional work or changes to the quoted specification must be provided in writing (for example, by email).
4. Quotations include an allowance for a reasonable number of in-person meetings, video calls, or telephone calls. Additional sessions may incur extra charges.
5. Where a fixed price is required, all website content and specifications must be provided in full before work begins.
6. Where we liaise with third parties on your behalf (including hosting providers, domain registrars, or previous web developers), any associated costs incurred will be added to your invoice.
7. Any post-project work, additional work, or work outside the agreed scope will be charged at £41.60 per hour, in minimum 30-minute increments.
   Hourly rates are subject to periodic review‍
8. All prices are exclusive of UK VAT, which is currently charged at 20% where applicable. Some international clients may be exempt from UK VAT under applicable VAT regulations (including reverse-charge rules).
9. For the purposes of these Terms, an overseas client means a Client whose registered business address, usual place of business or billing address is outside the United Kingdom.
10. VAT treatment for international clients will depend on the nature of the Client, the Services supplied and the applicable UK VAT place-of-supply rules. Where UK VAT is not charged, the Client remains responsible for any local taxes, duties, reverse-charge accounting or reporting obligations that may apply in their own jurisdiction.

4. Payment Terms & Stages

1. Before work commences, Rugby Web Design Limited requires written acceptance of both the quotation and these Terms and Conditions.
2. An Initial Payment equal to 50% of the quoted project fee is payable before work begins on any new website project.
3. The remaining balance is normally invoiced once the website has been completed and is ready to launch. The final balance is payable before the website is made live or transferred to the client, unless otherwise agreed in writing.
4. However, if a project becomes delayed, slow-moving or protracted for reasons beyond Rugby Web Design Limited's control, the Company reserves the right to issue an interim invoice. Where applicable, the interim invoice will typically be for a further 25% of the quoted project fee and will normally be issued two months after the Initial Payment.
5. All invoices are payable within seven (7) days of the invoice date unless otherwise agreed in writing.

5. Late Payments & Suspension

1. All invoices must be paid within seven (7) days of the invoice issue date unless otherwise agreed in writing.
2. If payment is not received within the seven-day payment period, the Client will receive three automated late-payment reminders.
3. If payment remains outstanding after 28 days, Rugby Web Design Limited may suspend the Services, including hosting, website availability, ongoing support, development work or related services.
   Suspension may result in:
   • the website becoming unavailable;
   • any linked email, forms or related services ceasing to function;
   • work being paused until the account is brought up to date.
4. Suspension does not cancel, reduce or waive any outstanding debt. All unpaid invoices remain payable in full.
5. Reinstatement of suspended services will incur a £20 + VAT administration fee, payable in advance, in addition to settlement of all outstanding balances.
6. Non-payment of invoices of work conducted, or costs incurred will be pursued.
7. Where the Client is a Business Client, Rugby Web Design Limited reserves the right to charge statutory interest and fixed compensation under the Late Payment of Commercial Debts (Interest) Act 1998, together with all reasonable debt recovery costs.
8. Where the Client is a Consumer, Rugby Web Design Limited reserves the right to charge reasonable interest on overdue sums at a rate of 4% per year above the Bank of England base rate, calculated daily from the due date until payment is received.

6. Refunds

1. All payments made are non-refundable once work has commenced, except where Rugby Web Design Limited is in material breach of these Terms or where a refund is required by law.
2. Where the Client is a Business Client, staged payments, deposits, interim invoices and payments for work already completed are non-refundable.
3. Where the Client is a Consumer and the agreement is made online, by email, by telephone or away from our business premises, the Client may have a statutory right to cancel within 14 days of the contract being formed.
4. If a Consumer asks Rugby Web Design Limited to begin work during the 14-day cancellation period, they must expressly confirm that they want work to start during that period. If the Consumer later cancels within the 14-day period, they agree to pay for all work carried out up to the point of cancellation.
5. If the Services are fully performed within the 14-day cancellation period at the Consumer’s express request, the Consumer may lose the right to cancel once the Services have been completed.
6. Nothing in this Clause affects any statutory rights that cannot be excluded by law.

7. Website Build Process

1. An initial web page will be built to demonstrate the planned website design, layout, fonts, colours, and styling.
2. At this stage, you will be invited to provide feedback, which will be used to guide the remainder of the project build.
3. Upon completion of the website, you will already have had the opportunity to review its development throughout the design and build process. At that stage, you will be invited to request one consolidated round of revisions prior to final approval and launch.
4. Upon completion of the final round of revisions, the project will be deemed completed.
   
   A “revision” means a reasonable amendment to the agreed design, content layout or presentation based on the existing scope of work. It does not include a change to the original brief, a new page, a new feature, a new design direction, a change in business strategy, or additional functionality.
5. Any request outside the agreed scope will be treated as additional work and charged at the current hourly rate.
6. Any additional work requested after this point will be chargeable at the current hourly rate (see Clause 3.7).

8. Acceptance of Work

1. Where the client does not request revisions or raise issues within seven (7) days of delivery or notification of completion, the work shall be deemed accepted.
2. Acceptance of work constitutes completion of the project for billing and contractual purposes.

9A. Accessibility, Legal Compliance, Cookies and Tracking

1. Unless expressly agreed in writing, the Services do not include a full legal compliance audit, accessibility audit, WCAG audit, cookie compliance audit, privacy compliance audit or regulatory review.
2. Rugby Web Design Limited will take reasonable care to build websites using good practice, but the Client remains responsible for ensuring that the Website, its content, policies, cookie notices, privacy notices, trading information, accessibility requirements and legal obligations are appropriate for their business.
3. Where analytics, cookies, tracking scripts, embedded media, forms, CRM tools, email marketing tools, payment systems or other third-party services are added to the Website, the Client is responsible for ensuring that their use complies with UK GDPR, PECR and any other applicable laws.
4. Cookie banners, privacy policies, terms of sale, accessibility statements and legal notices are not included unless specifically agreed in writing.

9B. Data Protection

1. Each party agrees to comply with its obligations under applicable data protection laws, including UK GDPR and the Data Protection Act 2018.
2. The Client is normally the data controller in respect of personal data collected through the Website, including enquiries, form submissions, customer data, analytics data and marketing data.
3. Rugby Web Design Limited may act as a data processor where it processes personal data on the Client’s behalf, for example when configuring forms, testing submissions, managing hosting, providing support or accessing Website data.
4. The Client is responsible for ensuring that they have an appropriate lawful basis for collecting and processing personal data through the Website, and for providing suitable privacy notices to Website users.
5. Rugby Web Design Limited will take reasonable steps to protect any personal data accessed during the provision of the Services and will not knowingly use such data except as required to provide the Services.
6. The Client is responsible for the accuracy, legality and retention of any personal data collected through the Website or connected Third-Party Services.

10. Domain Names

1. Domain names purchased on the client’s behalf will require periodic renewal.
2. Renewal costs, plus a £10 + VAT administration fee, will be charged for ongoing domain management.
3. Domains may be unlocked for transfer upon request, provided the client’s account is fully paid and up to date.

11. Web Hosting

1. Hosting renewal fees remain payable in advance. If a hosting renewal is not paid on time, Rugby Web Design Limited may suspend or cancel hosting services in accordance with Clause 5.
2. Rugby Web Design Limited is not responsible for loss of data, loss of access, downtime or business interruption caused by non-payment, cancellation, third-party platform action, expired payment methods, expired domains or failure by the Client to respond to renewal notices.
3. Hosting renewals will be invoiced four (4) weeks in advance. A minimum of 30 days’ written notice is required prior to the anniversary date to cancel a hosting plan.
4. Refunds cannot be made if a hosting plan is cancelled mid-term.
5. Hosting prices are subject to ongoing review and may change to reflect provider pricing and international exchange rate fluctuations.

12. Webflow Projects, Hosting & Platform Risk

1. A Webflow website may be transferred to another Webflow account or workspace upon request.
2. Transfers will only take place once all outstanding payments have been settled.
3. Following transfer, Rugby Web Design Limited cannot manage the website unless invited as a Guest Agency within the new owners' workspace.
4. Certain features associated with Rugby Web Design Limited’s Agency Workspace, including editor seat quantities, font licences, or premium functionality, may be lost or downgraded following transfer to another Webflow workspace.
5. Rugby Web Design Limited shall not be liable for any downtime, data loss, security issues, feature limitations, or service interruptions caused by Webflow or any third-party services, platforms, software, plugins, or integrations.
6. It is not possible to transfer a Webflow project onto another platform, for example, WordPress, Wix or Squarespace.
7. The Client acknowledges that Webflow is a third-party platform. Rugby Web Design Limited does not control Webflow’s pricing, features, availability, technical limitations, export options, workspace rules, hosting infrastructure or future platform changes.
8. Any work required as a result of Webflow changes, third-party platform changes, API changes, browser updates, integration failures or external service changes will be chargeable at the current hourly rate unless otherwise agreed in writing.

13. Browser Compatibility

1. Websites are tested on modern browsers, including Chrome, Edge, and Safari.
2. Compatibility with outdated browsers, or browsers with known CSS limitations, cannot be guaranteed. In particular, certain versions of iOS and the Safari browser are known to exhibit CSS rendering issues. Clients are advised to keep their operating systems and browsers up to date, or to use alternative browsers where issues occur.
3. Any work required due to future browser or platform updates will be chargeable at the current hourly rate.

14. SEO & Performance Disclaimer

1. No guarantees are made regarding search engine rankings, website traffic, conversions, or business outcomes. Any references to SEO or performance improvements are indicative only.

15. Intellectual Property, Ownership and Content

1. All Content supplied by the Client must be original, appropriately licensed, or used with permission from the relevant rights holder. The Client is responsible for ensuring that they have the right to use all Content supplied to Rugby Web Design Limited.
2. Images supplied must fall into one of the following categories:
   • images created by the client
   • images used with express permission from the rights holder
   • licensed stock images from paid services (for example Shutterstock or iStock)
   • royalty-free images sourced from reputable platforms (for example Pexels or Unsplash)
3. Rugby Web Design Limited reserves the right to reject any Content with unclear or questionable licensing, ownership or provenance.
4. Until payment has been received in full, all work created by Rugby Web Design Limited remains the property of Rugby Web Design Limited.
5. Upon payment in full, the Client will receive ownership of the final approved Website design and website-specific deliverables created specifically for the Client, excluding:
   • Rugby Web Design Limited’s pre-existing tools, know-how, processes, methods, code libraries, snippets, templates, frameworks or reusable components;
   • third-party assets, fonts, software, plugins, platforms, integrations or services;
   • stock imagery, licensed assets or materials owned by third parties;
   • Webflow platform code, hosting infrastructure or proprietary systems.
6. Where ownership cannot legally or practically transfer, the Client will receive a non-exclusive, worldwide, perpetual licence to use the relevant work as part of the Website.
7. Rugby Web Design Limited retains authorship of the work created and reserves the right to display completed work in its portfolio, website, social media and marketing materials unless otherwise agreed in writing.
8. The Client must not resell, redistribute, copy or reuse Rugby Web Design Limited’s pre-existing tools, methods, code libraries, snippets, templates or reusable components as standalone products or services.

16. Confidentiality

1. Both parties agree to keep confidential any non-public business, technical, or commercial information disclosed during the course of the project, unless disclosure is required by law.

17. Indemnity

1. The Client agrees to indemnify Rugby Web Design Limited against any third-party claims, damages, losses, liabilities, costs or legal expenses arising from:
   • Content supplied by the Client;
   • the Client’s breach of these Terms;
   • the Client’s breach of any intellectual property, data protection, privacy, advertising, consumer protection or other legal obligation;
   • the Client’s misuse of the Website, Services or Third-Party Services;
   • claims that Client-supplied Content infringes the rights of another person or organisation.
2. This indemnity does not apply to the extent that a claim arises directly from Rugby Web Design Limited’s own negligence, fraud, wilful misconduct or breach of these Terms.

18. Limitation of Liability

1. Nothing in these Terms excludes or limits liability for:
   • death or personal injury caused by negligence;
   • fraud or fraudulent misrepresentation;
   • any liability that cannot legally be excluded or limited.
2. Subject to the above, Rugby Web Design Limited shall not be liable for any indirect, consequential or special loss, including but not limited to:
   • loss of profit;
   • loss of revenue;
   • loss of business;
   • loss of contracts;
   • loss of anticipated savings;
   • loss of goodwill or reputation;
   • loss of data;
   • loss of use;
   • business interruption;
   • loss arising from website downtime;
   • loss arising from search engine ranking changes;
   • loss arising from third-party platforms, software, hosting, integrations, payment processors, analytics tools, email systems or domain services.
3. Rugby Web Design Limited does not guarantee that the Website or Services will be uninterrupted, error-free, secure, free from defects, or compatible with all future browsers, devices, platforms, updates or third-party services.
4. Rugby Web Design Limited’s total liability, whether in contract, tort, negligence, breach of statutory duty or otherwise, shall be limited to the total fees paid by the Client to Rugby Web Design Limited in the twelve (12) months preceding the claim.
5. The limitations in this Clause apply to the fullest extent permitted by law.

19. Impersonation, Phishing & Fraudulent Communications

1. Rugby Web Design Limited shall not be liable for any loss, damage, downtime, business interruption, cost, or claim arising from fraudulent activity by third parties, including but not limited to impersonation, phishing, spoofed email addresses, or misrepresentation of our company identity.
2. Clients are responsible for verifying the legitimacy of any communication that requests payment, urgent action, account access, domain updates, renewals, or security-related changes.
3. Rugby Web Design Limited will not accept liability for actions taken by a client or third party in response to a fraudulent message, including the transfer of funds or disclosure of credentials.
4. Any investigative, recovery, or remedial work required as a result of fraudulent communications will be billed at the current hourly rate.

20. Termination & Project Abandonment

1. If the Client fails to provide required content, feedback, approvals, access, information or communication for a continuous period of 30 days, the project may be deemed abandoned.
2. Rugby Web Design Limited may terminate the agreement in such circumstances by written notice.
3. Either party may terminate the agreement with written notice.
4. Upon termination, all work completed up to the termination date shall be invoiced and payable immediately.
5. Any staged payments, deposits or interim payments already made will be applied against work carried out and costs incurred up to the termination date.
6. Termination does not affect any rights, obligations or liabilities that have already accrued before the termination date.

21. Right to Refuse or Withdraw Services

1. Rugby Web Design Limited reserves the right to refuse or withdraw services where client conduct is abusive, unlawful, or unreasonable.

22. Force Majeure

1. Rugby Web Design Limited shall not be liable for failure or delay in performance resulting from events beyond its reasonable control, including but not limited to acts of God, internet outages, third-party platform failures, or government restrictions.

23. Post-Launch Bugs and Change Requests

1. For new website projects, Rugby Web Design Limited will provide a 14-day post-launch bug-fix period from the date the Website is launched, unless otherwise agreed in writing.
2. A “bug” means a technical fault in the Website caused by Rugby Web Design Limited’s work, where the Website does not operate materially as agreed in the approved scope.
   
   A bug does not include:
   • new features;
   • design changes;
   • content changes;
   • changes to the agreed brief;
   • third-party platform issues;
   • Webflow issues;
   • browser or device changes after launch;
   • issues caused by the Client or a third party;
   • issues caused by plugins, integrations, scripts, tracking tools or external services;
   • SEO ranking changes;
   • performance changes caused by third-party scripts, images, hosting, analytics or embedded content.

Work outside the bug-fix period, or outside the definition of a bug, will be charged at the current hourly rate.

24. Assignment and Subcontracting

1. The Client may not assign, transfer or subcontract any rights or obligations under these Terms without Rugby Web Design Limited’s prior written consent.
2. Rugby Web Design Limited may use trusted subcontractors, freelancers or specialist providers where reasonably required to deliver the Services, provided that Rugby Web Design Limited remains responsible for the Services supplied to the Client.

25. Notices

1. Any formal notice under these Terms must be given in writing by email or by post.
2. Notices to Rugby Web Design Limited should be sent to the email address or registered office address shown on its website, quotation or invoice.
3. Notices to the Client will be sent to the email address or postal address provided by the Client.
4. A notice sent by email will be treated as received on the next working day after sending, provided no bounce-back or delivery failure notification is received.
5. The Client is responsible for keeping their contact details up to date.

26. Severability

1. If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be treated as removed or amended only to the minimum extent necessary.
2. The remaining provisions of these Terms shall continue in full force and effect.

27. Force Majeure Backstop

1. Rugby Web Design Limited shall not be liable for failure or delay in performance resulting from events beyond its reasonable control, including but not limited to acts of God, internet outages, hosting failures, third-party platform failures, cyber incidents, supplier failures, illness, strikes, war, civil unrest, government restrictions or changes in law.
2. If a force majeure event continues for more than 60 days, either party may terminate the affected Services by written notice.
3. Where termination occurs under this Clause, the Client shall remain liable for all work completed and costs incurred up to the date of termination.